Shipping & Delivery Policy

At IOLITE, we are committed to providing fast, secure, and reliable delivery services across the UAE, GCC, and international destinations. All orders are carefully packed and dispatched through trusted courier partners to ensure safe delivery of your products.

Shipping Coverage

  • UAE: Nationwide delivery available across all Emirates
  • GCC Countries: Shipping available across GCC regions
  • International Shipping: Worldwide shipping available

Courier Partners

We work with trusted logistics providers to ensure safe and timely delivery:

  • SMSA Express
  • DHL Express

Order Processing Time

  • Orders are processed within 1 working day after confirmation and payment verification.
  • Orders placed during weekends or public holidays will be processed on the next working day.

Delivery Timeframes

  • UAE Orders: 1–2 business days
  • GCC & International Orders: 4–10 working days, depending on destination and customs clearance

Delivery timelines may vary during peak seasons, public holidays, or customs procedures.

Shipping Fees

  • UAE Delivery Charge: AED 25 flat rate
  • Free UAE Delivery: Available on orders above AED 500
  • GCC & International Shipping: Starting from AED 100

Final shipping charges are calculated at checkout based on the destination, package size, and weight.

Tracking Information

Once your order is dispatched, tracking details will be shared via email or WhatsApp to help you monitor your shipment status.

Physical Store & Pickup

Local Store Pickup

Customers may choose local store pickup for selected UAE orders after order confirmation.

Pickup Location:

IOLITE Beauty Academy in Dubai,

Latifa Tower – 1801 Sheikh Zayed Road,

Trade Centre 1 – Dubai, UAE

Customers will be notified once the order is ready for pickup.

Business & Salon Fulfillment Support

We support salons, beauty professionals, resellers, and online businesses with direct order fulfillment services.

Reliable shipping through trusted courier partners ensures professional and secure delivery handling.

Important Notes

  • Please ensure your delivery address and contact information are accurate to avoid delays.
  • Delivery timelines may vary depending on location and customs clearance procedures.
  • International customers may be responsible for customs duties or import taxes as per their country’s regulations.
  • Shipping charges are non-refundable except in cases where the error is from our side.

Need Assistance?

For shipping or delivery support, please contact our customer support team:

📞 +971 55 780 5651 / +971 4 346 0398

📧 info@iolitelashes.com